FAQ's

How do I start a subscription to CrateChef?

It's easy! Just go to cratechef.com, click Get the Box, and choose Subscribe. Welcome to our community!

How do I contact CrateChef?

We are committed to our community and want to hear from you. Contact us anytime at info@cratechef.com.

Where do you ship?

We currently ship in the U.S. We hope to start shipping to our Canadian neighbors soon!

What is the cost of shipping?

A $6 flat rate is added to the cost of the box. 

When do the boxes ship?

CrateChef subscriptions ship bi-monthly. We email our subscribers when a new box is headed their way. When a new order is placed mid-month, we ship that box immediately. Contact us for our current shipping schedule.

Can I pause my subscription or skip months?

Yes! You can skip the next box at any time. There is a button in your profile to skip the next box or you can email us to let us know at least one week before the ship date.

How do I cancel my subscription?

You can use the Cancel button in your profile by clicking Manage Subscription located at the bottom of our homepage. Or you can simply email us at info@cratechef.com. Give us your name, address, and e-mail address, and let us know that you are canceling. Please note that after you have been billed you can not cancel that box. You must cancel before the billing cycle that you wish to cancel for. Billing occurs two weeks before the next delivery and we send you an email to notify you before the billing occurs. 

Do you offer prepaid subscriptions for 6 or 12 months?

Not at this time, but we do offer a 3 box prepaid subscription. That's one box every other month for the next six months.

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American Express and PayPal.

I have a product I would like you to consider. How can I participate?

Each of our products are chosen by the chef curating that month's box. However, if you would like to submit your food item or your kitchen related item, please contact us at info@cratechef.com and we will submit your product to our upcoming chef for review. 

I received something in my box that I do not like. Can I have a refund?

We want our community to be 100% satisfied and do our best to feature items that everyone can enjoy. The boxes are a surprise every month. Because you purchase the box with the understanding that it is a surprise, you are taking a chance that something may not be for you. Therefore, we do not issue refunds because an item may not be your favorite. An item that you may not love may make a great gift for a friend!

I am a blogger. Do you send out review boxes?

Yes! We look for bloggers in a related field, with a large readership who are willing to post online and on social media. Our review slots fill up quickly. We keep information from bloggers who contact us and will get in touch if an opportunity arises. You are welcome to review a box that you have purchased. If you happen to review a box, please send us the link for the review. We will share reviews on our social media channels.

My box was lost/damaged.

If your box was lost, we have the ability to check when and where a box was delivered, and can work with the United States Postal Service to get a refund. We will send out a new box as long as we have one available. If a box is not available, we can issue a refund.

Please contact us within seven days after your box is delivered if it arrives damaged. After seven days, we will not issue a replacement. If an item in your box was damaged, please send us a photograph of the damaged item so we can learn how to better package it next time. We will send you a replacement item.